时间:2023-05-07 12:20:50 浏览次数:0 TAG:日语翻译
In recent years, with the development of the Internet and social media, public opinion monitoring has become increasingly important. As a result, many companies and organizations have begun to pay attention to their online reputation and actively monitor public opinion to better understand their customers and the market. Through regular monitoring and analysis of online conversations and social media, companies can identify potential risks and opportunities, track brand reputation, and improve customer satisfaction. According to a recent survey, 75% of companies have established a public opinion monitoring system, with 48% of them using professional monitoring tools. In addition, the survey found that the top three reasons for establishing a monitoring system were to protect brand reputation, improve customer satisfaction, and identify and resolve customer complaints. In terms of the types of content monitored, social media posts were the most popular, followed by news articles and online reviews. As for the monitoring frequency, nearly 50% of companies monitor public opinion on a daily basis, while 30% do so weekly. In conclusion, public opinion monitoring has become an essential tool for companies to better understand their customers and the market. By utilizing professional monitoring tools and analyzing the data collected, companies can improve their brand reputation, identify potential risks and opportunities, and ultimately enhance customer satisfaction.
作者:舆情精选